All Systems Operational
QC1 - Québec ? Operational
BaaS Cloud Connect (decommissioning) ? Operational
QBC1 - Quebec Operational
BaaS ? Operational
BaaS Cloud Connect ? Operational
BaaS Cohesity ? Operational
Colocation Operational
DRaaS ? Operational
IaaS ? Operational
Internet ? Operational
Interconnexions / Interconnections ? Operational
Réseau / Network Operational
S3 Operational
QC2 - Montréal ? Operational
BaaS Cloud Connect (decommissioning) ? Operational
MTL1 - Montréal Operational
BaaS ? Operational
BaaS Cloud Connect ? Operational
BaaS Cohesity Operational
BaaS M365 ? Operational
Colocation Operational
DRaaS ? Operational
IaaS ? Operational
Internet ? Operational
Interconnexions / Interconnections ? Operational
Réseau / Network Operational
S3 ? Operational
API ? Operational
IDP ? Operational
Cohesity SaaS Portal (Helios) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
MTL1// Maintenance Service Veeam / Veeam Service Maintenance (BAAS)
Completed - The scheduled maintenance has been completed.
Jul 25, 10:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

---

In order to maintain the quality of the service, a maintenance will be executed on our MTL1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.
Jul 4, 15:44 EDT
Jul 24, 2024
QBC1 // Maintenance Service Veeam / Veeam Service Maintenance (BAAS)
Completed - The scheduled maintenance has been completed.
Jul 24, 09:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QBC1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

---

In order to maintain the quality of the service, a maintenance will be executed on our QBC1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.
Jul 4, 15:43 EDT
Jul 23, 2024
MTL1 // Maintenance Service Veeam / Veeam Service Maintenance (BaaS/M365)
Completed - The scheduled maintenance has been completed.
Jul 23, 10:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service/Microsoft 365) de MTL1 sera effectuée.

Veuillez noter que durant la maintenance, le service ne sera pas disponible.

Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


-----


In order to maintain the quality of the service, a maintenance will be executed on our MTL1 Veeam Backup (Backup as a Service/Microsoft 365) platform.

Please note that the service will not be available during the maintenance.

For any questions or requests, you can reach us at support@projetcirrus.ca
Jul 4, 15:41 EDT
Jul 22, 2024
QBC1 / Problème avec le service DRaaS
Resolved - This incident has been resolved.
Jul 22, 14:54 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 22, 14:25 EDT
Update - Nous connaissons maintenant la cause du problème du serveur ESXi. Nous tentons de le remettre en ligne le plus rapidement possible.
Jul 22, 13:44 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 22, 12:33 EDT
Investigating - Un problème est en cours avec le service DRaaS suivant le redémarrage d'un serveur ESXi. Certains VPGs peuvent être en erreur de synchronisation.

Nous analysons présentement la situation pour le retour à la normal du service.
Jul 22, 12:13 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
QC2-MTL1// Maintenance Service Veeam / Veeam Service Maintenance (Cloud Connect)
Completed - The scheduled maintenance has been completed.
Jul 18, 09:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC2-MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

---

In order to maintain the quality of the service, a maintenance will be executed on our QC2-MTL1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.
Jul 4, 15:38 EDT
MTL1 // Maintenance d’un fournisseur tier / Third-party provider maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 EDT
Scheduled - Notre partenaire RISQ effectuera une maintenance planifiée sur son réseau à MTL1 qui pourrait avoir des incidences sur nos clients.

Description: Une maintenance sur son réseau qui impactera les liens d’interconnexions au centre de données MTL1. Veuillez noter qu’il n’y aura aucun impact sur nos services, mais les clients possédant des interconnexions via ce fournisseur pourraient être touchés.

Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca

-----

Our partner RISQ will proceed to a scheduled maintenance on its network at MTL1 that could impact our customers.

Description: A maintenance on its network and the interconnections links at our data center MTL1 will be impacted. Please note that there will be no impact on our services, but customers with interconnections links via this provider could be affected.

For any questions or requests, you can reach us at support@projetcirrus.ca
Jul 8, 14:29 EDT
Jul 17, 2024
QBC1 // Maintenance Service Veeam / Veeam Service Maintenance (BaaS/VCC)
Completed - The scheduled maintenance has been completed.
Jul 17, 10:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC1-QBC1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

---

In order to maintain the quality of the service, a maintenance will be executed on our QC1-QBC1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.
Jul 4, 15:34 EDT
Jul 16, 2024
QBC1-MTL1 // Maintenance Service Zerto / Zerto Service Maintenance (DraaS)
Completed - The scheduled maintenance has been completed.
Jul 16, 09:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre solution de réplication (Disaster Recovery as a Service) à QBC1-MTL1 sera effectuée.

Description: Un redémarrage du service Zerto sera effectué. Veuillez noter que durant la maintenance, aucunes opérations de relève ne sera possible.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


-----


In order to maintain the quality of the service, a maintenance will be executed on our replication solution (Disaster Recovery as a Service) in QBC1-MTL1.

Description: A service restart will be executed on the Zerto application. Please note that any recover operations will be possible during the maintenance.


For any questions or requests, you can reach us at support@projetcirrus.ca
Jul 4, 15:32 EDT
Jul 15, 2024
MTL1 // Problème d'accès au service Veeam Cloud Connect / Veeam Cloud service access problem (BaaS VCC)
Resolved - This incident has been resolved.
Jul 15, 17:00 EDT
Identified - Certains clients peuvent avoir de la difficulté à utiliser le service.

Nous avons identifié la source du problème. Nous travaillons sur la solution pour rétablir l’accès au service d'ici 60 minutes.

Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


-----

Some customers might have issues accessing the service.

We have identified the source of the problem. We are working on the solution to restore the access to the service within 60 minutes.

For any questions or requests, you can reach us at support@projetcirrus.ca
Jul 15, 16:31 EDT
QBC1 // Maintenance d’un lien RISQ / RISQ link maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 13:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:00 EDT
Scheduled - L'équipe réseau Cirrus effectuera une maintenance planifiée sur son réseau à QBC1 qui pourrait avoir des incidences sur nos clients qui utilisent les services Veeam Cloud Connect et S3 via le réseau RISQ.

Description: Un changement d'équipement de routage sera effectué.

Veuillez noter qu’il n’y aura aucun impact sur nos services, mais les clients accédant aux services mentionnés via le réseau RISQ seront affectés.

Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca

-----
The Cirrus network team will be performing planned maintenance on its network at QBC1 that may impact our customers who use Veeam Cloud Connect and S3 services through the RISQ network.

Description: A routing equipment change will be made.

Please note that there will be no impact on our services, but customers accessing the mentioned services via the RISQ network will be affected.

For any questions or requests, you can contact us at support@projetcirrus.ca
Jun 28, 10:47 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage