Update - Le service Veeam Cloud Connect est en maintenance d'urgence pour une durée de 1 heure afin d'appliquer un correctif du manufacturier.

The Veeam Cloud Connect service is undergoing an emergency maintenance for an hour to apply a manufacturer hotfix.

Sep 09, 2024 - 10:19 EDT
Update - Nous avons identifié l'anomalie avec le manufacturier Veeam, et les sauvegardes antérieures sont disponibles. Nous poursuivons l'investigation.

We identified the issue in collaboration with the software manufacturer Veeam and the backups are safe and available. The investigation is ongoing.

Sep 08, 2024 - 10:52 EDT
Identified - La problématique a été identifiée, et affecte les copies hors-site de QBC1 vers MTL1.

The issue was identified to affect the backup copies from QBC1 to MTL1.

Sep 06, 2024 - 19:38 EDT
Investigating - Nous avons détecté une anomalie intermittente avec le service Veeam Cloud Connect (MTL1) - Nous sommes en investigation.

We detected an abnormal system behavior with the Veeam Cloud Connect service (MTL1) - We are investigating.

Sep 06, 2024 - 16:13 EDT
QC1 - Québec ? Operational
BaaS Cloud Connect (decommissioning) ? Operational
QBC1 - Quebec Operational
BaaS ? Operational
BaaS Cloud Connect ? Operational
BaaS Cohesity ? Operational
Colocation Operational
DRaaS ? Operational
IaaS ? Operational
Internet ? Operational
Interconnexions / Interconnections ? Operational
Réseau / Network Operational
S3 Operational
QC2 - Montréal ? Operational
BaaS Cloud Connect (decommissioning) ? Operational
MTL1 - Montréal Partial Outage
BaaS ? Partial Outage
BaaS Cloud Connect ? Under Maintenance
BaaS Cohesity Operational
BaaS M365 ? Operational
Colocation Operational
DRaaS ? Operational
IaaS ? Operational
Internet ? Operational
Interconnexions / Interconnections ? Operational
Réseau / Network Operational
S3 ? Operational
API ? Operational
IDP ? Operational
Cohesity SaaS Portal (Helios) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC1-QBC1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC1-QBC1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Posted on Sep 06, 2024 - 10:50 EDT
Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC2-MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC2-MTL1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Posted on Sep 06, 2024 - 10:48 EDT
Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service/Microsoft 365) de MTL1 sera effectuée.

Veuillez noter que durant la maintenance, le service ne sera pas disponible.

Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our MTL1 Veeam Backup (Backup as a Service/Microsoft 365) platform.

Please note that the service will not be available during the maintenance.

For any questions or requests, you can reach us at support@projetcirrus.ca

Posted on Sep 06, 2024 - 10:52 EDT
Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QBC1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QBC1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Posted on Sep 06, 2024 - 11:00 EDT
Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our MTL1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Posted on Sep 06, 2024 - 11:01 EDT
Afin de maintenir la qualité du service, une maintenance sur notre solution de réplication (Disaster Recovery as a Service) à QBC1-MTL1 sera effectuée.

Description: Un redémarrage du service Zerto sera effectué. Veuillez noter que durant la maintenance, aucunes opérations de relève ne sera possible.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our replication solution (Disaster Recovery as a Service) in QBC1-MTL1.

Description: A service restart will be executed on the Zerto application. Please note that any recover operations will be possible during the maintenance.


For any questions or requests, you can reach us at support@projetcirrus.ca

Posted on Sep 06, 2024 - 11:03 EDT
Past Incidents
Sep 9, 2024

Unresolved incident: MTL1 // BaaS - Problématique intermittente - Veeam Cloud Connect.

Sep 8, 2024
Sep 7, 2024

No incidents reported.

Sep 6, 2024
Sep 5, 2024
Completed - The scheduled maintenance has been completed.
Sep 5, 16:30 EDT
Verifying - Verification is currently underway for the maintenance items.
Sep 5, 14:28 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 5, 14:23 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 5, 10:43 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 5, 10:25 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 08:30 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service & Cloud Connect) de QBC1 et MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QBC1 and MTL1 Veeam Backup (Backup as a Service & Cloud Connect) platform.

Please note that a service interruption is to be expected during the maintenance.

Sep 4, 15:38 EDT
Sep 4, 2024

No incidents reported.

Sep 3, 2024
Completed - The scheduled maintenance has been completed.
Sep 3, 21:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 EDT
Update - Maintenance reportée au 3 septembre 21h.
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Maintenance postponed to September 3, 9 p.m.

Aug 27, 08:21 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre Infrastructure IaaS à MTL1 sera effectuée.

Description: Une mise à niveau du service vCloud Director sera effectuée. Veuillez noter que durant la maintenance, aucune action sur les machines virtuelles via le portail web de vCloud Director ne sera possible. Les machines virtuelles resteront dans le même état qu’elles étaient. Les sauvegardes seront en pause pendant le redémarrage du système.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca

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In order to maintain the quality of the service, a maintenance will be executed on our Infrastructure IaaS in MTL1.

Description: An update will be applied on vCloud Director service. Please note that any operations on virtual machines via the vCloud Director dashboard will not be possible during the maintenance. Virtual machines will remain in the same state as prior the maintenance. Backups will be on hold while the system will reboot.

For any questions or requests, you can reach us at support@projetcirrus.ca

Aug 21, 15:20 EDT
Completed - The scheduled maintenance has been completed.
Sep 3, 20:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 20:00 EDT
Update - Maintenance reportée au 3 septembre 20h.
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Maintenance postponed to September 3, 8 p.m.

Aug 27, 08:20 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre Infrastructure IaaS à QBC1 sera effectuée.

Description: Une mise à niveau du service vCloud Director sera effectuée. Veuillez noter que durant la maintenance, aucune action sur les machines virtuelles via le portail web de vCloud Director ne sera possible. Les machines virtuelles resteront dans le même état qu’elles étaient. Les sauvegardes seront en pause pendant le redémarrage du système.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca

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In order to maintain the quality of the service, a maintenance will be executed on our Infrastructure IaaS in QBC1.

Description: An update will be applied on vCloud Director service. Please note that any operations on virtual machines via the vCloud Director dashboard will not be possible during the maintenance. Virtual machines will remain in the same state as prior the maintenance. Backups will be on hold while the system will reboot.

For any questions or requests, you can reach us at support@projetcirrus.ca

Aug 21, 15:19 EDT
Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Resolved - L'incident a été résolu, les services S3 & Veeam Cloud Connect peuvent de nouveaux être rejoint via le RISQ.

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The incident has been resolved, our S3 & Veeam Cloud Connect services are back online from the RISQ Network.

Aug 30, 22:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 30, 21:19 EDT
Investigating - Notre partenaire RISQ éprouve présentement des difficultés techniques. Veuillez noter que nos clients qui utilise ce lien pour rejoindre nos services Veeam Cloud Connect & S3 sont présentement dans l'impossibilité de rejoindre nos services.

Nous travaillons avec le partenaire pour résoudre le problème.

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Our partner RISQ is currently experiencing network connectivity issues. Please note that our customers using this network link to reach our Veeam Cloud Connect & S3 services are currently having trouble reaching our services.

We're working with the partner to get this issue resolved.

Aug 30, 10:35 EDT
Aug 29, 2024

No incidents reported.

Aug 28, 2024
Completed - The scheduled maintenance has been completed.
Aug 28, 09:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre solution de réplication (Disaster Recovery as a Service) à QBC1-MTL1 sera effectuée.

Description: Un redémarrage du service Zerto sera effectué. Veuillez noter que durant la maintenance, aucunes opérations de relève ne sera possible.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our replication solution (Disaster Recovery as a Service) in QBC1-MTL1.

Description: A service restart will be executed on the Zerto application. Please note that any recover operations will be possible during the maintenance.


For any questions or requests, you can reach us at support@projetcirrus.ca

Aug 8, 14:59 EDT
Aug 27, 2024

No incidents reported.

Aug 26, 2024
Completed - The scheduled maintenance has been completed.
Aug 26, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service/Microsoft 365) de MTL1 sera effectuée.

Veuillez noter que durant la maintenance, le service ne sera pas disponible.

Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our MTL1 Veeam Backup (Backup as a Service/Microsoft 365) platform.

Please note that the service will not be available during the maintenance.

For any questions or requests, you can reach us at support@projetcirrus.ca

Aug 8, 13:03 EDT