In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2024 - 10:00 EDT
Scheduled - Durant cette maintenance, nous procèderons à la mise à jour de notre plateforme de stockage objet S3 de Montréal (os-qc2.cirrusproject.ca et os-mtl1.cirrusproject.ca). Veuillez noter que certaines requêtes pourraient prendre plus de temps à répondre, mais aucune interruption de service n'est prévue.

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During this maintenance, we will proceed with the upgrade of our S3 object storage platform in Montreal (os-qc2.cirrusproject.ca et os-mtl1.cirrusproject.ca). Some S3 requests may take longer to be processed but no service interruption is expected.

Mar 28, 2024 10:00 - Mar 30, 2024 10:00 EDT
Monitoring - Service is back and VPG are syncing back to a normal state. We will continue monitoring.
Mar 27, 2024 - 20:05 EDT
Update - We are continuing to investigate this issue.
Mar 27, 2024 - 18:12 EDT
Investigating - Nous investiguons présentement un problème de réplication avec le service DRaaS (Zerto) sur le site QBC1 & MTL1. Nous sommes présentement en discussion avec le manufacturier Zerto pour régler la situation.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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We are currently investigating a replication issue at QBC1 & MTL1 with the DRaaS service (Zerto). We are currently working with the manufacturer Zerto to resolve the situation.


For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 27, 2024 - 17:48 EDT
QC1 - Québec ? Operational
BaaS Cloud Connect (decommissioning) ? Operational
QBC1 - Quebec Operational
BaaS ? Operational
BaaS Cloud Connect ? Operational
BaaS Cohesity ? Operational
Colocation Operational
DRaaS ? Operational
IaaS ? Operational
Internet ? Operational
Interconnexions / Interconnections ? Operational
Réseau / Network Operational
S3 Operational
QC2 - Montréal ? Operational
BaaS Cloud Connect (decommissioning) ? Operational
MTL1 - Montréal Under Maintenance
BaaS ? Operational
BaaS Cloud Connect ? Operational
BaaS Cohesity Operational
BaaS M365 ? Operational
Colocation Operational
DRaaS ? Operational
IaaS ? Operational
Internet ? Operational
Interconnexions / Interconnections ? Operational
Réseau / Network Operational
S3 ? Under Maintenance
API ? Operational
IDP ? Operational
Cohesity SaaS Portal (Helios) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Durant cette maintenance, nous procèderons à la mise à jour de notre plateforme de stockage objet S3 de Québec (os-qc1.cirrusproject.ca et os-qbc1.cirrusproject.ca). Veuillez noter que certaines requêtes pourraient prendre plus de temps à répondre, mais aucune interruption de service n'est prévue.

------------

During this maintenance, we will proceed with the upgrade of our S3 object storage platform in Montreal (os-qc1.cirrusproject.ca et os-qbc1.cirrusproject.ca). Some S3 requests may take longer to be processed but no service interruption is expected.

Mar 12, 2024 - 11:33 EDT
Past Incidents
Mar 28, 2024

Unresolved incident: QC2 // Mise à jour des services S3 (Stockage Object) / S3 Storage service upgrade (Object Storage).

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 13:00 EDT
Scheduled - L'équipe Cirrus procèdera à une maintenance sur le service de stockage S3 de Montréal (os-qc2.cirrusproject.ca et os-mtl1.cirrusproject.ca). Veuillez noter que certaines requêtes pourraient prendre plus de temps à répondre, mais aucune interruption de service n'est prévue.

---

The Cirrus team will be performing a maintenance on the S3 object storage platform in Montreal (os-qc2.cirrusproject.ca et os-mtl1.cirrusproject.ca). Some S3 requests may take longer to be processed but no service interruption is expected.

Mar 22, 09:37 EDT
Completed - The scheduled maintenance has been completed.
Mar 27, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre Infrastructure (IaaS) à QBC1 et MTL1 sera effectuée. La maintenance est prévue sur 3 jours.

Description: Des correctifs de sécurité seront installés sur vcenter et les serveurs ESXi. Veuillez noter que durant la maintenance, une certaine latence au niveau du stockage pourrait être ressentie. Les machines virtuelles resteront intactes et accessibles en tout temps.

Veuillez également limiter l'utilisation du mode Test dans le service DRaaS (Zerto). L'utilisation de la fonctionnalité peut restreindre notre capacité à mettre les serveurs ESXi en mode maintenance pour appliquer les correctifs de sécurité.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our Infrastructure (IaaS) in QBC1 and MTL1. Maintenance is scheduled for 3 days.

Description: Security hotfix will be applied on vcenter and ESXi hosts. Please note that some storage latency might occurs. Virtual machines will remain intact and reachable at all times.

Please also limit the use of Test mode in the DRaaS (Zerto) service. Use of the feature may restrict our ability to put ESXi servers into maintenance mode to apply security patches.

For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 20, 11:03 EDT
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:45 EDT
Scheduled - Afin de maintenir la qualité de nos services, une maintenance sur notre réseau à QBC1-MTL1 sera effectuée.

Description: Mise à niveau du microcode de nos équipements réseaux. Veuillez noter que certaines opérations dans le service IaaS pourront prendre plus de temps à s'exécuter.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of our services, a maintenance will be executed on our network in QBC1-MTL1.

Description: Upgrading the microcode of our network equipments. Please note that some operations in the IaaS service may take longer to complete.


For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 14, 15:53 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 23:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 20:00 EDT
Scheduled - Afin de maintenir la qualité de nos services, une maintenance sur notre réseau à QBC1-MTL1 sera effectuée.

Description: Mise à niveau du microcode de nos équipements réseaux. Veuillez noter qu'une brève interruption de service est à prévoir pendant la maintenance.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of our services, a maintenance will be executed on our network in QBC1-MTL1.

Description: Upgrading the microcode of our network equipments. Please note that a brief service interruption is expected during maintenance.


For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 14, 15:42 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 17:00 EDT
Update - La maintenance est toujours en cours. Les clients peuvent avoir ressenti une sous-performance dans l'environnement IaaS de MTL1 entre 12h00 et 15h45. Nous avons rectifier la situation pour minimiser les impacts pendant la maintenance.

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Maintenance is still in progress. Customers may have experienced underperformance in MTL1's IaaS environment between 12:00 p.m. and 3:45 p.m. We rectified the sitation to minimize impacts during maintenance.

Mar 26, 15:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre Infrastructure (IaaS) à QBC1 et MTL1 sera effectuée. La maintenance est prévue sur 3 jours.

Description: Des correctifs de sécurité seront installés sur vcenter et les serveurs ESXi. Veuillez noter que durant la maintenance, une certaine latence au niveau du stockage pourrait être ressentie. Les machines virtuelles resteront intactes et accessibles en tout temps.

Veuillez également limiter l'utilisation du mode Test dans le service DRaaS (Zerto). L'utilisation de la fonctionnalité peut restreindre notre capacité à mettre les serveurs ESXi en mode maintenance pour appliquer les correctifs de sécurité.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


-----


In order to maintain the quality of the service, a maintenance will be executed on our Infrastructure (IaaS) in QBC1 and MTL1. Maintenance is scheduled for 3 days.

Description: Security hotfix will be applied on vcenter and ESXi hosts. Please note that some storage latency might occurs. Virtual machines will remain intact and reachable at all times.

Please also limit the use of Test mode in the DRaaS (Zerto) service. Use of the feature may restrict our ability to put ESXi servers into maintenance mode to apply security patches.

For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 20, 11:02 EDT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 09:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre Infrastructure (IaaS) à QBC1 et MTL1 sera effectuée. La maintenance est prévue sur 3 jours.

Description: Des correctifs de sécurité seront installés sur vcenter et les serveurs ESXi. Veuillez noter que durant la maintenance, une certaine latence au niveau du stockage pourrait être ressentie. Les machines virtuelles resteront intactes et accessibles en tout temps.

Veuillez également limiter l'utilisation du mode Test dans le service DRaaS (Zerto). L'utilisation de la fonctionnalité peut restreindre notre capacité à mettre les serveurs ESXi en mode maintenance pour appliquer les correctifs de sécurité.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


-----


In order to maintain the quality of the service, a maintenance will be executed on our Infrastructure (IaaS) in QBC1 and MTL1. Maintenance is scheduled for 3 days.

Description: Security hotfix will be applied on vcenter and ESXi hosts. Please note that some storage latency might occurs. Virtual machines will remain intact and reachable at all times.

Please also limit the use of Test mode in the DRaaS (Zerto) service. Use of the feature may restrict our ability to put ESXi servers into maintenance mode to apply security patches.

For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 20, 11:00 EDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 13:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (BaaS M365) de QC2-MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC2-MTL1 Veeam Backup (BaaS M365) platform.

Please note that a service interruption is to be expected during the maintenance.

Mar 13, 15:27 EDT
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 15:01 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC2-MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC2-MTL1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Mar 13, 15:22 EDT
Completed - The scheduled maintenance has been completed.
Mar 20, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 13:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 13, 15:25 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC1-QBC1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC1-QBC1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Mar 13, 15:21 EDT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 15:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC2-MTL1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC2-MTL1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Mar 13, 15:16 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service) de QC1-QBC1 sera effectuée.

Veuillez noter qu'une interruption de service est à prévoir pendant la maintenance.

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In order to maintain the quality of the service, a maintenance will be executed on our QC1-QBC1 Veeam Backup (Backup as a Service) platform.

Please note that a service interruption is to be expected during the maintenance.

Mar 13, 15:15 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 13:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 13:01 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre plateforme de sauvegarde Veeam (Backup as a Service/Microsoft 365) de MTL1 sera effectuée.

Veuillez noter que durant la maintenance, le service ne sera pas disponible.

Description: Un correctif d’application (hotfix) sera appliqué sur service Veeam Microsoft 365.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our MTL1 Veeam Backup (Backup as a Service/Microsoft 365) platform.

Please note that the service will not be available during the maintenance.

Description: An Hotfix will be applied on Veeam Microsoft 365 service.


For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 18, 09:27 EDT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 14:38 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 18, 13:56 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 18, 13:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 12:00 EDT
Scheduled - Afin de maintenir la qualité du service, une maintenance sur notre solution de réplication (Disaster Recovery as a Service) à QBC1-MTL1 sera effectuée.

Description: Un redémarrage du service Zerto sera effectué. Veuillez noter que durant la maintenance, aucunes opérations de relève ne sera possible.


Pour toutes questions ou demandes, vous pouvez nous rejoindre à l'adresse support@projetcirrus.ca


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In order to maintain the quality of the service, a maintenance will be executed on our replication solution (Disaster Recovery as a Service) in QBC1-MTL1.

Description: A service restart will be executed on the Zerto application. Please note that any recover operations will be possible during the maintenance.


For any questions or requests, you can reach us at support@projetcirrus.ca

Mar 13, 15:12 EDT
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.